At N17 Superstores, our goal is to provide a clear, reliable and transparent delivery experience. Please review the information below to understand how our delivery and collection services operate. 

Click & Collect – Free Service 

Click & Collect is available from all our stores. 

•  Select “I’ll Collect My Order” at checkout. 
• For in‑stock items, collection time is typically 2–7 working days, as items must be transferred from our warehouse. 
• Wait for confirmation by email or phone call before travelling to the store. 
• Bring your order confirmation (printed or on your phone) as proof of purchase. 

Note: Store collections are not available on Sundays from all of our stores. 

Delivery Services 

We offer delivery through: 

• Our own N17 Delivery Team
• DPD
• Store approved third‑party couriers 

Deliveries take place Monday to Friday during business hours (excluding Bank Holidays). Delivery outside these hours may be possible but is not guaranteed and may incur additional charges. 

After You Place Your Order 

Non‑Bulky Items (Under 20kg) 

• Processed the next working day.
• Estimated delivery: 2–7 working days if item is in stock or after ordered items arrive in our warehouse.
• We will contact you if there are stock issues or delays on ordered items. 

Bulky Items (Over 20kg) 

• You will receive an order confirmation by email.
• If in stock, delivery timeframe is 2–28 working days depending on your location.
• Areas outside standard delivery routes may require extra time.
• Once scheduled, we will contact you by phone or email with your confirmed delivery date.
• For special‑order items, we will contact you once they arrive at our warehouse to arrange delivery.
• If you have special requests or concerns, please email service@n17superstores.ie and we will do our best to assist. 

Delivery Scheduling & Communication 

Once your item arrives at our warehouse: 

• Our Dispatch Team schedules the next available delivery date for your area.
• You will be contacted the day before delivery with confirmation and a timeslot.
• If the date/timeslot does not suit, you may reschedule directly with the dispatch team. 

Customer Contact Responsibility 

• It is the customer’s responsibility to ensure phone calls and voicemail messages from our delivery team are answered.
• Failure to do so may result in missed delivery, and a redelivery charge may apply.
• A delivery/assembly cannot be completed without a customer or authorised representative present to sign for the order. 

Missed Deliveries 

If a delivery date/time is agreed and nobody is present at the stated address: 

• The delivery will return to our depot.
• A redelivery fee will be charged before a new date is scheduled. 

Track Your Delivery 

You can view your delivery date at any time via the N17 Customer Portal:

• https://n17superstores.trackyourorder.co.uk/
• You will need your order number and the phone number or email used at the time of purchase. 

Access, Space & Re‑Stocking Issues/Charges 

A 20% re‑stocking fee will apply if: 

• There is not adequate access or space in your premises for the item to be delivered,
• OR delivery cannot be completed for reasons related to access, space or safety of our team. 

Damaged or Faulty Deliveries 

We make every effort to ensure your items arrive in perfect condition. 

• If your item arrives damaged: Contact us immediately at service@n17superstores.ie
• Include: Photos of the damage and Photos of all original packaging
• Keep all packaging materials until the return collection is arranged.
• Once the item is returned to us, we will organise a replacement as quickly as possible.