Once an item has arrived in our warehouse. The N17 Dispatch Team will book the delivery for the next available date to your area. They will then contact you the day before to confirm with you and give you a timeslot. If this doesn't suit you then, you can always reschedule with the dispatch team. 

You'll be able to see the date you are booked for on the portal N17 Superstores Customer Portal (https://n17superstores.trackyourorder.co.uk/). Here you will need your order number and either your email/phone number that is on your order to access.

• Deliveries are Monday to Friday, during business hours.
• The onus is on the customer to ensure all phone calls/voice messages are answered as failure to do so may result in non-delivery.
• If delivery outside of these hours or on a specific day/time is needed we will strive to accommodate you, this may not be possible or may incur extra delivery charges.
• If delivery/assembly date is agreed and nobody is present at the stated delivery address to accept delivery then extra charges may be incurred for an agreed second delivery date/time. 
• All deliveries cannot be completed without a customer/proxy receipt signature. 

​Please note: If you are purchasing an item and are collecting it from store. We will contact you when the item is ready for collection. Collections are not available on Sundays from any store location.

https://www.citizensinformation.ie/en/consumer/shopping/shopping.html#l648fd

In Store Return & Cancellation Policy

If an item isn’t the perfect match, you can return it for a store credit within 14 days of delivery/collection. The item will need to be in the original condition, unused and in unopened packaging.
Please note that you are responsible for the costs of returning items and a restocking fee. This cost will be deducted directly from your balance.
Some items cannot be returned, including:

• Items which are personalised or customised to your specifications.
• Committed made to order items that cannot be cancelled with the supplier.
• Ordered in items that the customer requested for the store to order as we did not hold stock of the item.

Online Return & Cancellation Policy

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery/collection. The item will need to be in the original condition, unused and in unopened packaging.
Please note that you are responsible for the costs of returning items. This cost will be deducted directly from your refund.
Some items cannot be returned, including:

• Items which are personalised or customised to your specifications.
• Committed made to order items that cannot be cancelled with the supplier.
• Ordered in items that the customer requested for the store to order as we did not hold stock of the item.